Telephone Teach-Ins

Patients Advocates Program Webinar Teach in – October 27, 10 AM

Topic: Your Rights as a Utility Consumer in New York State:  Just in Time for Heating Season

Date: Tuesday, October 27, 2020 Time: 10:00 am—11:00 am

Speaker: Rosa Maria Castillo-Kesper, Director of Operations of the Public Utility Law Project

If you missed the Teach-in, you can watch the presentation recording and view the Powerpoint Presentation (below):

Whether you area home owner or renter, we all depend on utilities for our electric, natural gas, and telephone often problems can emerge regarding billing, payment, and service    delivery. However, dealing with utility companies can be  a daunting task and especially challenging for elderly or low income consumers.  Most people do not know their rights or how to complain to a utility or to the Public Service Commission.

Fortunately, the Public Utility Law Project (PULP) has offered to provide a special Webinar Teach in on consumer utility rights just in time for the heating season.

PULP  is a non-profit organization that represents that represents residential low income and rural consumers seeking to advance universal service, affordability, and consumer    protection in utility, telecommunications and energy-related matters.   They will provide this Telephone Teach in about utility rights.

For more information, see FLYER




June 23 Teach in: Take Charge of Your Health Campaign

We invite our Chapter Members, interested older persons, caregivers and Aging and Health Network Professionals to participate:

Date: Tuesday, June 23, 2020 Time: 10:00 am—11:00 am

Speaker: Ilene Corina, BCPA, President and founder of the Pulse Center for Patient Safety Education and Advocacy (pulsecenterforpatientsafety.org)
Website for Ilene Corina: icorina.com

Call Recording

TakeCHARGE 5 Steps PP Presentation

Flyer: Patients Advocates Telephone Teach-in for June 2020 (final).pub

Call in number: 1-605-562-0400; Access code: 4715203# Other numbers you can use to call in: 425-436-6260; 712-832-8330









May 19 Teach in: Difficult Decisions for Patients and Caregivers About Post Acute Care and Why They Matter

Date: Tuesday, May 19, 2020

Teach in Recording

Speakers: Lynn Rogut, Director, Quality and Team Leader, Quality Institute and Kristina Ramos-Callan, Program Manager, United Hospital Fund

United Hospital Fund Presentation – 5.19.20

Telehealth and Exposure to Fraud Flyer

Fraud Surrounding COVID-19 Flyer.pub

Patients Advocates Telephone Teach-in for May 2020 Flyer

Call in number: 1-605-562-0400; Access code: 4715203# Other numbers you can use to call in: 425-436-6260; 712-832-8330









TakeCharge Campaign May Highlights

During the month of May the TakeCHARGE Campaign is focusing on step 2 of their 5 month educational campaign by providing information to help patients and caregivers to “KEEP TRACK OF YOUR MEDICAL HISTORY AND MEDICATIONS”

Clear and straight forward advice on medical records and medications is provided on their website

The TakeCHARGE Campaign also provides several helpful links to information and tools to assist people with keeping a medications list.

NY StateWide Senior Action Council Partners with the Pulse Center for Patient Safety Education & Advocacy in the new national TakeCHARGE Campaign. 

NY StateWide Senior Action Council is proud to be a partner with the Pulse Center for Patient Safety Education & Advocacy and several other organizations in the new national TakeCHARGE Campaign

We urge our Chapters, members and aging network organizations to learn about this important  effort to increase patient safety and empowerment.  This is a perfect activity to work on during the pandemic and this time of limited travel.  It is something we can all so to further protect ourselves and our families.

The Campaign promotes “5 Steps to Safer Health Care” and instructions and videos for each step can be found on their website at: https://www.takecharge.care/the-5-steps.html

Step ​1: Complete Your Advance Directives


Step 3: Prepare for Doctor Visit or Hospital Stay Start with a List of Questions

Step 4: Help Prevent Infections, Ask Caregivers to Wash Their Hands

Step 5: Use an Advocate, Be an Advocate for Others

What’s a Patient Advocate

Taking this critical 5 steps has been proven to save lives, increase patient empowerment, and improve health care outcomes!!! 

We urge you to review the 5 Steps and use them to help empower you as a patient.  Please share this information with your members and people in the community that you work with.

NOTE: The Take CHARGE Campaign will also be featured on our June 21 Telephone Teach In and we will provide information about that presentation in the coming weeks.

StateWide's Certified Counselors

StateWide’s certified counselors provide FREE personalized, confidential, unbiased information about Medicare options including prescription drug plans.

Call us at 1-800-333-4374 or email us at info@nysenior.org

Contact us

If you are interested in joining the CNY Health Task Force or have any questions please contact our Community Outreach and Digital Organizer, Emily Akpan.

Contact Info:
eakpan.nysenior[at]gmail.com / 347-728-2910.

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