SMP Volunteer Descriptions

The six standard SMP volunteer roles are:

Assisting with administration

This role involves such work as copying, filing, data entry, and placing outbound phone calls in support of SMP activity

Distributing information

This role involves transporting and disseminating SMP information materials to sites and events, and may include presenting prepared copy or performing scripted activities for small groups.

Staffing exhibits

This role involves staffing information kiosks or exhibits at events such as health fairs. Volunteers who staff exhibits provide general information about SMP to the public and answer simple inquiries.

Making group presentations

This role involves giving substantive presentations on SMP topics to small and large groups, with the opportunity for interaction with the audience during time set aside for Q & A and discussion.


This role involves direct discussion with beneficiaries, caregivers, and/or family members about their individual situations and may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents.

Handling complex issues and referrals

This role involves in-depth interactions with beneficiaries, caregivers, and/or family members who are reporting specific instances of health care fraud, errors, and abuse. Volunteers who serve in this role may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to the appropriate authorities.

The SMP considers four roles- staffing exhibits, making group presentations, counseling, and handling complex issues and referrals– to be “positions of trust.” This means that the roles involve access to beneficiaries or other vulnerable people, personal or confidential information, or to money or other valuables. The four positions of trust are subject to more rigorous screening procedures than the roles involving administration and information distribution. If you decide to transfer from one role to another, please keep in mind that you may be required to undergo a more intensive screening process to qualify for placement in the new role.

StateWide's Certified Counselors

StateWide’s certified counselors provide FREE personalized, confidential, unbiased information about Medicare options including prescription drug plans.

Call us at 1-800-333-4374 or email us at


StateWide is committed to providing education about the important issues affecting seniors today such as Medicare Fraud, Patient's Rights, and other issues. If you or your organization would like to request a presenter from StateWide, please call us at

1-800-333-4374  -or-
fill out a speaker request form here

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