Effective January 6, 2025, the Social Security Administration will require customers to schedule an appointment for service in field offices, including requests for Social Security cards.
- Alternatively, secure online services are available where many transactions can be completed.
- Assistance is also available on the SSA automated toll-free line: 1-800-772-1213.
- Customers who are not able to handle their business online or with the automated options, may call their local Social Security office or 1-800-772-1213 to schedule an appointment.
SSA has pledged that they will not turn people away for service who are unable to make an appointment such as members of vulnerable populations, military personnel, people with terminal illnesses, and individuals with other situations requiring immediate or specialized attention – these groups may still walk in for service at local SSA offices.