Patients Rights: Hospital Consumer Rights Advocacy
There is an increased emphasis on improving the quality of care transitions in the health care system and empowering patients with information to take charge of their own care is very important. This includes appointing a health care proxy and completing forms to provide your instructions for end of life care.
StateWide has initiated a Patient Advocate
Join us for monthly telephone teach-ins and keep
up-to-date on important policy issues affecting hospital admissions, your rights as a patient and how you can get involved! Calls are held from 10AM – 11:00AM.
NEW DATES FOR 2016. See Telephone Teach In Fall 2016 Schedule for details.
Material from past calls is posted below.Material from July 2013 Telephone Teach In
Material from August 2013 Telephone Teach In
Material from the September 26, 2013 Telephone Teach In:
Material from the October 31, 2013 Telephone Teach In:
Materials from the November 21, 2013Telephone Teach In:
NYS Department of Health – Hospital Patient Rights Brochure
Material from the September 29, 2014 Telephone Teach In:
Material from October 2014 Telephone Teach In:
This Telephone Teach-in featured patient advocate Suzanne Mattei, focusing on safe patient handling and hospital visitation rights. For more information and additional resources, see this link.
Material from November 20, 2014 Telephone Teach In:
This Telephone Teach-in featured nursing home rights expert Cynthia Rudder, PhD. For more informatin and additional resources, see this link: Nursing Home Rights Fact Sheet.
Material from February 3, 2015 Telephone Teach In:
NY Times article on nursing homes applying for guardianship Feb 2 article
Income Surplus Flow Chart
Health Care Proxy
DNR (Do not resuscitate)
New_York_State_Power of Atty
MEDICAID ADVISORY GROUP BROCHUREMaterial from February 27, 2015 Telephone Teach In:
This Telephone Teach-in featured Vicky Ellner, President of SUN-B and
Jeff Rosenfield, Ph.D. Gerontologist focusing on Preventing Falls for Seniors—A community
and hospital collaboration
Being Safe on the Stairs
Start at Your Front DoorTelephone Teach in March 11, 2015 Introduction to Medicare Flyer
Speaker: Eric Hausman, Independent Consultant specializing in Medicare Education and Training
This session was recorded. To listen to the recording, dial 1-712-832-8303 and use access code 130379#
Telephone Teach in Feb. 23, 2016 Understanding DELIRIUM
a major health problem affecting the elderly. Learn the causes and treatments.
Telephone Teach in March 22, 2016 Using the new Hospital Compare System to choose the best care for you.
Telephone Teach in April 5, 2016 New York State Hospital Financial Assistance Program
Telephone Teach in April 26, 2016 Alcohol and Substance Abuse Services for Older Adults
Telephone Teach in June 21, 2016 How to compare Nursing Homes for services, quality and safety
Web Links for Additional Information to Help Compare Nursing Home Quality
Telephone Teach in October 18, 2016 Delivery System Reform Incentive Payment (DSRIP) Program – 101: What it Means to Your Community
Telephone Teach In October 25, 2016 Nursing Home Forced Arbitration: What Families and Residents Need to Know; Speaker: Russ Haven, Legislative Coordinator NY Public Interest Research Group
Telephone Teach In November 29, 2016 Observation Status—the New MOON Rules and Other Important Updates; Speaker: Toby S. Edelman, Senior Policy Attorney, Center for Medicare Advocacy
Observation Status Presentation Slides
Telephone Teach in December 13, 2016 – What is Sepsis and How Can it Be Prevented? Speaker: Eve Bankert, Quality Improvement Specialist, IPRO
Telephone Teach in January 24, 2017 – Helping Older Persons Identify and Avoid Adverse Drug Events Speaker: Tanya Vadala, Pharm.D., IPRO Preventing and Reducing Adverse Drug Events (PARADE) initiative
Telephone Teach in February 28: Using Medicare’s Quality Improvement Organization (Livanta) to Appeal a Discharge or Complain about Health Facility Quality
Telephone Teach in March 28: Assistance from the NYS Attorney General for Seniors with Health Care Concerns
To empower patients and their families, StateWide has developed a Hospital Consumer Rights Kit.
You may call 1-800-333-4374 to request a copy or download from links below.
The Kit will include brochures on:
Effective August 1, 2014 Livanta replaces IPRO as the NEW Medicare contractor
On August 1, 2014, Livanta LLC began work as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for New York. In their new role, Livanta is responsible for case review for Medicare beneficiaries. If you or a loved one wants to appeal a discharge from a hospital or nursing home, or has a concern about the quality of care they are receiving, Livanta is there to help!
If you are filing a discharge appeal or quality of care complaint, call Livanta at 1-866-815-5440 and make sure you have the following information handy:
To learn more about Livanta, visit their website at www.BFCCQIOArea1.com.