Patients Rights: Hospital Consumer Rights Advocacy
There is an increased emphasis on improving the quality of care transitions in the health care system and empowering patients with information to take charge of their own care is very important. This includes appointing a health care proxy and completing forms to provide your instructions for end of life care.
StateWide has initiated a Patient Advocate
Join us for monthly telephone teach-ins and keep
up-to-date on important policy issues affecting hospital admissions, your rights as a patient and how you can get involved! Calls are held from 10AM – 11:00AM. See Telephone Teach In flyer for details. Material from past calls is posted below.Material from July 2013 Telephone Teach In
Material from August 2013 Telephone Teach In
Material from the September 26, 2013 Telephone Teach In:
Material from the October 31, 2013 Telephone Teach In:
Materials from the November 21, 2013Telephone Teach In:
NYS Department of Health – Hospital Patient Rights Brochure
Material from the September 29, 2014 Telephone Teach In:
Material from October 2014 Telephone Teach In:
This Telephone Teach-in featured patient advocate Suzanne Mattei, focusing on safe patient handling and hospital visitation rights. For more information and additional resources, see this link.
Material from November 20, 2014 Telephone Teach In:
This Telephone Teach-in featured nursing home rights expert Cynthia Rudder, PhD. For more informatin and additional resources, see this link: Nursing Home Rights Fact Sheet.
To empower patients and their families, StateWide has developed a Hospital Consumer Rights Kit.
You may call 1-800-333-4374 to request a copy or download from links below.
The Kit will include brochures on:
Effective August 1, 2014 Livanta replaces IPRO as the NEW Medicare contractor
On August 1, 2014, Livanta LLC began work as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for New York. In their new role, Livanta is responsible for case review for Medicare beneficiaries. If you or a loved one wants to appeal a discharge from a hospital or nursing home, or has a concern about the quality of care they are receiving, Livanta is there to help!
If you are filing a discharge appeal or quality of care complaint, call Livanta at 1-866-815-5440 and make sure you have the following information handy:
To learn more about Livanta, visit their website at www.BFCCQIOArea1.com.