Patients Rights: Hospital Consumer Rights Advocacy

There is an increased emphasis on improving the quality of care transitions in the health care system and empowering patients with information to take charge of their own care is very important. This includes appointing a health care proxy and completing forms to provide your instructions for end of life care.


StateWide has initiated a Patient Advocate
Program.  Please see our Program flyer.

Join us for monthly telephone teach-ins and keep
up-to-date on important policy issues affecting hospital admissions, your rights as   a patient and how you can get involved!  Calls are held from 10AM – 11:00AM.
NEW DATES FOR 2016.  See Telephone Teach In Fall 2016 Schedule for details.
Material from past calls is posted below.Material from July 2013 Telephone Teach In
Material from August 2013 Telephone Teach In

Material from the September 26, 2013 Telephone Teach In:

Material from the October 31, 2013 Telephone Teach In:

Materials from the November 21, 2013Telephone Teach In:

How to Have a conversation with Hospital Discharge Planners

How-to-Have-a-conversation-with-Hospital-Discharge-Planners PDF version

NYS Department of Health – Hospital Patient Rights Brochure

NYS Department of Health –Hospital Patient Bill of Rights – English
NYS Department of Health – Hospital Patient Bill of Rights – Spanish

Material from the September 29, 2014 Telephone Teach In:
StateWide’s Patient Advocates Program Telephone Teach-in featured speaker Laura Dugan, the Communications Lead for LIVANTA, the newly designated Medicare Quality Improvement Organization.  Review the presentation.

Material from October 2014 Telephone Teach In:

This Telephone Teach-in featured patient advocate Suzanne Mattei, focusing on safe patient handling and hospital visitation rights.  For more information and additional resources, see this link.

Material from November 20, 2014 Telephone Teach In:

This Telephone Teach-in featured nursing home rights expert Cynthia Rudder, PhD.  For more informatin and additional resources, see this link:  Nursing Home Rights Fact Sheet.

Material from February 3, 2015 Telephone Teach In:
This Telephone Teach-in featured Medicaid expert Ginalisa Monterroso, CEO/Founder, Medicaid Advisory Group, discussing Long Term Care Services…tips to help seniors and families obtain and afford the care they need.

NY Times article on nursing homes applying for guardianship  Feb 2 article
Income Surplus Flow Chart
Health Care Proxy
DNR (Do not resuscitate)
New_York_State_Power of Atty
MEDICAID ADVISORY GROUP BROCHUREMaterial from February 27, 2015 Telephone Teach In:
This Telephone Teach-in featured Vicky Ellner, President of SUN-B and
Jeff Rosenfield, Ph.D. Gerontologist focusing on Preventing Falls for Seniors—A community
and hospital collaboration
Fall Statistics
Bathroom Safety
Bedroom Safety
Being Safe on the Stairs
Kitchen Safety
Start at Your Front DoorTelephone Teach in March 11, 2015 Introduction to Medicare  Flyer
Speaker: Eric Hausman, Independent Consultant specializing in Medicare Education and Training
Medicare 101
This session was recorded. To listen to the recording, dial 1-712-832-8303 and use access code 130379#

Telephone Teach in March 25, 2015 Medicare Covered Home Care Services Flyer
Quick Reference Material Home Health Services

Telephone Teach in May 29, 2015 Medicare Covered Home Care Services Flyer
Hospice and Palliative Care Presentation

Telephone Teach in Feb. 23, 2016 Understanding DELIRIUM
a major health problem affecting the elderly. Learn the causes and treatments.

  Telephone Teach in March 22, 2016   Using the new Hospital Compare System to choose the best care for you.




Telephone Teach in April 5, 2016   New York State Hospital Financial Assistance Program



Telephone Teach in April 26, 2016   Alcohol and Substance Abuse Services for Older Adults
presentation slides




Telephone Teach in May 24, 2016  How to get help for patients with dementia and their caregivers
Presentation Slides


 Telephone Teach in June 21, 2016 How to compare Nursing Homes for services, quality and safety

Telephone Teach in October 18, 2016 Delivery System Reform Incentive Payment (DSRIP) Program – 101: What it Means to Your Community

Presentation Slides

Telephone Teach In October 25, 2016 Nursing Home Forced Arbitration: What Families and Residents Need to Know; Speaker: Russ Haven, Legislative Coordinator NY Public Interest Research Group
Resource Links:

Telephone Teach In November 29, 2016 Observation Status—the New MOON Rules and Other Important Updates; Speaker:  Toby S. Edelman, Senior Policy Attorney, Center for Medicare Advocacy

Observation Status Presentation Slides

Observation MOOON notice

 Telephone Teach in December 13, 2016 – What is Sepsis and How Can it Be Prevented?  Speaker: Eve Bankert, Quality Improvement Specialist, IPRO
Sepsis Presentation


Telephone Teach in January 24, 2017 – Helping Older Persons Identify and Avoid Adverse Drug Events Speaker: Tanya Vadala, Pharm.D., IPRO Preventing and Reducing Adverse Drug Events (PARADE) initiative
presentation slides

   Telephone Teach in February 28: Using Medicare’s Quality Improvement Organization (Livanta)  to Appeal a Discharge or Complain about Health Facility Quality

Livanta presentation slides

NEWiconTelephone Teach in March 28: Assistance from the NYS Attorney General for Seniors with Health Care Concerns

Real problems health care brochure

Mental Health Parity brochure

Urgent Care Centers brochure



Protecting Patients in Long Term Care from Abus & Neglect.pdf

To empower patients and their families, StateWide has developed a Hospital Consumer Rights Kit.

You may call 1-800-333-4374 to request a copy or download from links below.

The Kit will include brochures on:

The Kit also includes a phone number wallet card, personal health card
and more.


Effective August 1, 2014  Livanta replaces IPRO as the NEW Medicare contractor
New Medicare Hotline for Quality of Care 866-815-5440
New Medicare Hotline for AppealDischarge/Non-Coverage 866-815-5440


On August 1, 2014, Livanta LLC began work as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for New York. In their new role, Livanta is responsible for case review for Medicare beneficiaries. If you or a loved one wants to appeal a discharge from a hospital or nursing home, or has a concern about the quality of care they are receiving, Livanta is there to help!

If you are filing a discharge appeal or quality of care complaint, call Livanta at 1-866-815-5440 and make sure you have the following information handy:

  • Name on Medicare card
  • Medicare number
  • Address and Phone number
  • Date of birth
  • Date of service
  • Full name and contact information of the facility or healthcare provider

To learn more about Livanta, visit their website at