Patients Rights: Hospital Consumer Rights Advocacy

There is an increased emphasis on improving the quality of care transitions in the health care system and empowering patients with information to take charge of their own care is very important. This includes appointing a health care proxy and completing forms to provide your instructions for end of life care.

 

StateWide has initiated a Patient Advocate
Program.  Please see our Program flyer.

Join us for monthly telephone teach-ins and keep
up-to-date on important policy issues affecting hospital admissions, your rights as   a patient and how you can get involved!  Calls are held from 10AM – 11:30AM, August 29, September 26, October 31, November 21, December 19, and January 30, 2014.  See Telephone Teach In Flyer for details.
Material from July 2013 Telephone Teach In
Material from August 2013 Telephone Teach In

Material from the September 26, 2013 Telephone Teach In:

Material from the October 31, 2013 Telephone Teach In:

Materials from the November 21, 2013Telephone Teach In:

How to Have a conversation with Hospital Discharge Planners

How-to-Have-a-conversation-with-Hospital-Discharge-Planners PDF version

NYS Department of Health – Hospital Patient Rights Brochure

NYS Department of Health -Hospital Patient Bill of Rights – English
NYS Department of Health – Hospital Patient Bill of Rights – Spanish

Material from the September 29, 2014 Telephone Teach In:
StateWide’s Patient Advocates Program Telephone Teach-in featured speaker Laura Dugan, the Communications Lead for LIVANTA, the newly designated Medicare Quality Improvement Organization.  Review the presentation.

 

To empower patients and their families, StateWide has developed a Hospital Consumer Rights Kit.

You may call 1-800-333-4374 to request a copy or download from links below.

The Kit will include brochures on:

The Kit also includes a phone number wallet card, personal health card
and more.
revised

 

Effective August 1, 2014  Livanta replaces IPRO as the NEW Medicare contractor
New Medicare Hotline for Quality of Care 866-815-5440
New Medicare Hotline for AppealDischarge/Non-Coverage 866-815-5440

 

On August 1, 2014, Livanta LLC began work as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for New York. In their new role, Livanta is responsible for case review for Medicare beneficiaries. If you or a loved one wants to appeal a discharge from a hospital or nursing home, or has a concern about the quality of care they are receiving, Livanta is there to help!

If you are filing a discharge appeal or quality of care complaint, call Livanta at 1-866-815-5440 and make sure you have the following information handy:

  • Name on Medicare card
  • Medicare number
  • Address and Phone number
  • Date of birth
  • Date of service
  • Full name and contact information of the facility or healthcare provider

To learn more about Livanta, visit their website at www.BFCCQIOArea1.com.