Patients Rights: Hospital Consumer Rights Advocacy

There is an increased emphasis on improving the quality of care transitions in the health care system and empowering patients with information to take charge of their own care is very important. This includes appointing a health care proxy and completing forms to provide your instructions for end of life care.


StateWide has initiated a Patient Advocate
Program.  Please see our Program flyer.

Join us for monthly telephone teach-ins and keep
up-to-date on important policy issues affecting hospital admissions, your rights as   a patient and how you can get involved!  Calls are held from 10AM – 11:30AM, August 29, September 26, October 31, November 21, December 19, and January 30, 2014.  See Telephone Teach In Flyer for details. 
Material from July 2013 Telephone Teach In 




Material from August 2013 Telephone Teach In

Material from the September 26th Telephone Teach In:

Material from the October 31st Telephone Teach In:

Materials from the November 21st Telephone Teach In:

How to Have a conversation with Hospital Discharge Planners

How-to-Have-a-conversation-with-Hospital-Discharge-Planners PDF version

NYS Department of Health – Hospital Patient Rights Brochure

NYS Department of Health -Hospital Patient Bill of Rights – English
NYS Department of Health – Hospital Patient Bill of Rights – Spanish

To empower patients and their families, StateWide has developed a Hospital Consumer Rights Kit.

You may call 1-800-333-4374 to request a copy or download from links below.

The Kit will include brochures on:

The Kit also includes a phone number wallet card, personal health card
and more.


Effective August 1, 2014  Livanta replaces IPRO as the NEW Medicare contractor
New Medicare Hotline for Quality of Care 866-815-5440
New Medicare Hotline for AppealDischarge/Non-Coverage 866-815-5440